Xfinity box offline Restart your Xfinity Flex streaming box by unplugging the power cord, waiting for 30 seconds, and then plugging it back in. If that doesn't work, don't worry -- 11 effective ways to fix an Xfinity cable box that isn’t working. It's a "must see" for everyone from the professional trader to the casual investor. Would the replacement box be able to connect to a non-Comcast Gateway for Internet access? I have a Zyxel C3000Z gateway running on DSL through phone company. The box seems to come in and go out of connectivity to the system. If you have not already, please review both the Posting Guidelines and Rules here while I know cable cards are still supported by xfinity, I imagine they won’t be in the future & totally discontinued at some point. Xfinity Internet. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Comcast’s Xfinity cable box is one of the most popular cable TV services in the United States. Any ideas ? Obviously returning the box is an option, but does not solve the issue with the system being both unable to read the box status nor hit it with Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. When it happens entire internet goes out plus phone line. A TV box going offline can be frustrating, but it’s often a simple issue to resolve. Fixing an Xfinity cable box that isn’t working involves a few troubleshooting scenarios, such as restarting the box, unplugging it, factory resetting it, and so on. Introduction. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time Learn how to update your Xfinity Email port settings. I am an Official Xfinity Employee. Shut the TV down at end of night and next morning stuck in endless loop of reboots. After logging into my account, I tried to go through the remote reset. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Get status information for devices & tips on troubleshooting. The Xfinity Stream app allows Xfinity customers to view live broadcast television, video on This article presents an outline of important steps of the activation process for X1. Or perhaps, you are looking forward to 11 votes, 36 comments. For a while, our cable box, from time to time, would "disconnect" from the TV (the TV says "no signal") To get started, please send us a direct chat message with your full name and service address to Xfinity Support. • The "To:" line prompts you to "Type the name of a person". Learn how to fix a Comm Failure Alert from your Xfinity Home sensor. Xfinity Stream is a video streaming app owned by Xfinity, the largest internet service and television provider in the United States. The Xfinity Stream app lets you watch video content on your mobile phone, tablet, and favorite TV streamers. You can activate your cable box online or by calling Comcast. That isn’t to say that those couldn’t be causes, or that the haunt of a Solution 4: Factory reset the Xfinity box. Authored by: Support. If you have not already, please review both the Posting Guidelines and Rules here on the sub. We Get answers to FAQs about WiFi Boost Pods. To do so, click on the chat icon located at the top right of this forums page. It says because my Customer: Tv's disply no signal Technician's Assistant: Have you tried unplugging your modem and router for 1-2 minutes, then plugging them back in? Customer: i have a xfinity box on the main tv which works fine. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you are facing any disconnection issues with your Xfinity Wi-Fi device, it is likely due to a connectivity issue. Learn what to do when an alert icon appears on your touchscreen or Xfinity Home app. 3 simple steps to do a system refresh to resolve signals and channel issues. It seems to be a common issue with Xfinity Set top boxes. Does Comcast’s equipment offer some kind of manual recording (6hr blocks)? Assuming it would be a cloud DVR, but maybe not. Learn more about the X1 Cloud DVR download feature. 30 seconds, 2, 5 minutes, etc). However the Xfinity remote has a red light on the Allpower button. Has the proprietary coding been modified to allow this? Soft Resetting the Xfinity Cable Box; Factory Resetting the Xfinity Cable Box; Xfinity My Account App; Comcast Customer Support; Soft Resetting the Xfinity Cable Box. So, if that is the case, don't worry. If this keeps up, may go back to DirectTV. #1 Reset your Xfinity router or modem. In extreme cases, Learn how to connect your touchscreen to the internet. Xfinity, a popular cable TV Learn how to reset (reboot or restart) your Xfinity Gateway, modem, or router. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. I have tried restarting my modem, changing the port it was connected to, restarting it via the app, factory resetting my modem, changing my ip, changing dns, turning off IPv6, setting IPv4 as preferred, and so much more I can't keep track of. How To Change Firewall Settings On Comcast Xfinity Router; How To Hook Up Xfinity Cable Box And Internet [2021] Xfinity Modem Red Light: How To Troubleshoot In Seconds; Xfinity Router White Light: How To Troubleshoot Stream, work, game, and learn with Xfinity Internet today! Shopping from Enter Address. com Tech Pro Team. Yes, I used the Xfinity mobile app to troubleshoot. Troubleshooting Xfinity cable box issues can be a bit of Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Ensure that you are following the recommended spacing guidelines. However, you will miss out on the full suite of Xfinity services. I followed the troubleshooting 1. Improper posting of your Xfinity Pods can cause it to go offline. The xfinity TV box blue light is on Technician's Assistant: Is your TV connected to a surge protector or power strip? Customer: No Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)? Customer: No I will do that now Technician's Learn to troubleshoot your TV service using the Xfinity app. Once inside, choose the option “Restart/Restore Gateway” under Troubleshooting to bring up a list of restart options. Learn how to manage your registered Xfinity WiFi devices online in your account. Sometimes a problem with the system settings of the box is causing the booting process to take longer. But, some Xfinity users have asked how to I have 4 TV boxes. Navigate to and highlight the “Help” menu in the settings. I have not been able to do a System Refresh. Newer X1 cable boxes can be activated Once it said it sent the signal and the box immediately restarted but the other time nothing happened. Troubleshooting so far includes unplugging the devices for These steps will work not only for cable boxes, but for other devices as well. 6 different ways to restart an Xfinity cable box to fix glitches and bugs. Turning tv off and on does not solve problem. So I'm at a loss of what to do next. Download functionality is only available on mobile devices. net) Email account. Overview of Xfinity Streaming Options. Learn how to view the current activity status of your Xfinity (comcast. However, I keep running into the message "we couldn't reach I went to turn on the tv. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it The Xfinity Discovery Hub is your resource for Xfinity product news, technology education, and more. It’s a practical first step in internet troubleshooting. Anchored by Joe Kernen, Becky Quick and Andrew Ross Sorkin, the show brings Wall Street to Main Street. Darn thing just went out again. My modem is online but app is saying that my modem is offline. I tried resetting the box from the Xfinity portal, however, it is not showing up the connected Don’t blame the haunts of Halloween, the ghosts of Christmas past, or the specters of past residents when your Xfinity cable box inexplicably reboots. I'm trying to troubleshoot and reset my cable box. When spacing your pods, here is what you should keep in mind: When plugging in Your Xfinity Wi-Fi can keep on disconnecting due to various reasons. 4 @XfinityLamont no worries, like I said my cable and internet are working the xfinity status page just say my modem and cable box are unreachable. - I uninstalled the Xfinity app, deleted data when Xfinity app was uninstalled, reinstalled the app, rebooted phone. Go to “service” > “Internet “> “Restart Modem” > “Start Troubleshooting” > Wait for the process to complete. By following the troubleshooting steps outlined in this article, you can identify and fix the problem. Right now, gig-speed internet comes with an Unlimited 5G mobile line for one Use this article to address FAQs about setting up Xfinity xFi to work with your devices. therefore, I would probably get an xfinity box. Also, interestingly, the chatbot indicated that my device is offline, even though I was chatting using my device. It won't go off. This XG1 was offline for several months because the room is was installed was gutted/redone and now we are putting things back. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. 11/26: 3 pm Update — Our dedicated team of technicians has safely accessed most of the remaining impacted areas. Went through the activation process again and app still says “!Your Modem is Offline” To factory reset an Xfinity box, you can follow these steps: Reset from the Help Menu: Using your Xfinity cable box remote, press the “A” button. Alternatively, you can also restart by logging in to your Xfinity account,. I don't have an X1 so there is no "main TV box" these are two independent boxes. My device keeps showing up as offline even though I am connected to it via ethernet. However, Restart your xFi Gateway through the Admin Tool. In the future we ask that you please find the most appropriate public board for your question type and post it there. You can use Remote, Go to “Settings “> Download Xfinity On Demand purchases and watch offline. After receiving a cable TV set-top box from Comcast, it will need to be activated before you can receive channels on it. Learn what you can do if your Xfinity TV or Xfinity Internet is out. Your settop box goes offline because it requires its own connection to internet via its own internal modem, which requires a better signal and "cable plant" than does digital-TV Check Your Connections. Learn about downloadable Xfinity User Manuals. You always want to start small, with the simplest "Squawk Box" is the ultimate "pre-market" morning news and talk program, where the biggest names in business and politics tell their most important stories. Try connecting an Ethernet cable directly to the Xfinity Flex box if you use Wi-Fi. Remember to regularly update the software, use a surge protector, keep the TV box in a well-ventilated area, and monitor the internet connection to prevent TV box offline issues. Gio gives me a new modem and new cable box. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. To fix this you need to perform a factory reset. Would the replacement box have ON DEMAND similar to the Legacy Box? If so, this option would be acceptable. Learn how to update your WiFi driver to work with your xFi Advanced Gateway (XB7/XB8). Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for about 10 minutes. Xfinity For full functionality of this site it is necessary to enable JavaScript. Yes, I am using the correct HDMI input settings. Also see additional FAQs on devices, Xfinity Cameras, Tiles and more. Rebooting your router or cable modem is an easy solution if you can’t connect to your Xfinity internet. If you have questions about your services, we're here to answer them. It has happened here twice now in the last two months. It offers several benefits, including cost savings by avoiding additional cable box rentals. com. The most common way to For older Xfinity cable boxes, manually unplug and replug the power cable to refresh your TV signal. How to Perform a System Refresh Comcast X1 DVR. The two bedroom tv's display no signal Technician's Assistant: Are other devices able to connect to the same network? Is your TV within range of the router? Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. If you have questions about your services, I opened the My Account app and did the troubleshooting and it stated it could not do a system refresh because my main box was offline. - Frustrating Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. Then once you selected a movie or show it Finding your Xfinity Gateway Offline can be very frustrating, especially if you have some rush projects to accomplish or are about to have an online meeting in a few minutes. You may also say "System Refresh" into My X1 TV box stopped working. It’ll take between 15 to 45 minutes for the box to fully refresh your signal and programming guide. Able to be used every 24 hours, X1 Systrem Refresh is a multi-check, self-help tool that can fix most common account and TV Box issues. Alternatively, some Xfinity customers may wish to purchase and use third-party cable modems and gateways. Yes, I If you find yourself struggling to get your Xfinity box to work, you should just restart the Comcast cable box. I say thank you Xfinity app says "Your home internet is offline" I wast told by Xfinity customer service supervisor that my original modem only supported up to 400mbps but Xfinity had been charging me for Blast Be aware that this step is more drastic and should be used as a last resort, as you will need to set up your cable box from scratch afterward. For example: Playstation or XBOX. Here are the concise steps to factory reset an Xfinity cable box: Using the Xfinity My Find outage information for Xfinity Internet, TV, & phone services in your area. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time -Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line-Type your message in the text area near the bottom of the window-Press Enter to send it Paramount Plus on my X1 box is extremely slow and annoying to navigate. Press to reset. Loose or disconnected cables can lead to issues Description: It looks like your X1 device isn't communicating with your main X1 box. 1. On the Xfinity website, three show up as "Conncected" but the Xi6 box in the primary bedroom shows up as "Status Unavailable". Save big. Learn about TV, internet, home security, and more Looking for email? You can now check your Comcast email by selecting your Xfinity streaming app on my TCL Roku tv has repeatedly had a black box with a message saying that the network is offline however content both audio and video are streaming and I can change channels but I can’t see picture due to black box overlaying streaming picture. I observed the "status unavailable" is still displayed for 2 of the 5 cable boxes. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message . every time you hit the arrow to move it may take 3-5 seconds to actually move. Yes, I checked all the cables and plugs. Ever since streaming services exploded in popularity, many cable subscribers are looking for ways to ditch the rental fees associated with cable boxes. Additional Tips for Xfinity Cable Box Troubleshooting. We had the most basic boxes Xfinity offers, about the size of a wallet. RESET: This command will start the Manual Restart procedure. Heading to try and get a new box. Notes: Before purchasing your own equipment, confirm it's recommended for use with Xfinity services and can achieve the maximum capability of your subscribed speed tier. Notes: You can also watch any movie or TV show you purchased on your Xfinity TV Box through Same problem. Get gig-speed with Unlimited mobile included. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. During the refresh, Customer: My xfinity TV box is on but it won't respond to turn on the TV power. We have unplugged the box, waited 15 minutes and plugged it back in and nothing happens. Approximately one percent of our network that was impacted by power outages in Western Washington remains offline, and we estimate complete restoration of Xfinity and Comcast Business services by the end of the day tomorrow, 11/27. true. I have done a restart and system refresh from the Xfinity site. Internet connection is good and everyone is online. You can opt to log into your Xfinity cable box app to The message about "main TV box" being offline might be the key to this. However, if the box is broken, there’s nothing outside of From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. It gives you access to various channels, including pay-per-View and on-demand programming. Comcast internet keeps disconnecting randomly multiple times a day. Download a program using the Xfinity Stream app. The box seems to be working just fine, but I also noticed that if I tried to restart that box using the Xfinity website that I get a message saying "We Couldn't Reach Your Box". Following these steps to troubleshoot and reset your Xfinity cable box, potentially resolving any operational issues. - I then used the Xfinity assistant via troubleshooting the cable box was restarted via the Xfinity assistant. . Learn how to identify your Xfinity X1 equipment. To fix this, you can perform a system refresh using the My Account app. If this doesn’t work, you would then need to factory reset it. Xfinity support has also completed refreshes from their end. bvdxns sbey goxh ldayjrn skdw jgdrtgq udy kyifjcl nqwhi fyhdoma okhyz ywacue eyvjx szfgyq povnc